FAQ's
You can pay for your online order using:
Credit or debit card (Visa or MasterCard)
PayPal
All payments are processed securely at checkout.
Most orders placed before 12:00 pm (AEST) are dispatched the same business day. Almost all orders leave our warehouse within 24 hours.
Delivery times vary depending on your location, but generally:
Standard delivery: 2–6 business days within Australia
Express Post: Available at checkout for eligible orders and locations
Delivery timeframes are provided as estimates and may vary due to Australia Post or courier delays.
Yes, we do. We accept purchase orders from:
Schools
Hospitals
Therapy clinics
Government and community organisations
Please email your purchase order to the contact email listed on our website, including your delivery and billing details. Our team will process it and contact you if further information is required.
t this time, Thrive Sensory ships within Australia only.
If international shipping becomes available in the future, updates will be posted on our website.
Most orders are shipped via Australia Post.
All parcels include tracking
Signature on delivery is required unless you choose authority to leave at checkout
If an item exceeds Australia Post size or weight limits, it may be sent via a courier service
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number.
You can use this number to track your delivery via the Australia Post website or the courier’s tracking system.
While we dispatch orders promptly, delivery delays can occasionally occur due to factors outside our control (such as carrier delays or peak periods).
If your order appears significantly delayed, please contact us and we will assist in following it up.
If your order arrives damaged, faulty, or incorrect, please contact us within 5 days of delivery with:
Your order number
A description of the issue
Photos where applicable
We will work with you to arrange a replacement, exchange, or refund in line with our Returns Policy.
If you need to change or cancel an order, please contact us as soon as possible.
Once an order has been dispatched, changes or cancellations may no longer be possible.
Many of our products are commonly used by NDIS participants, therapists, schools, and families.
However, we recommend confirming suitability with a therapist or support coordinator where required.
If you are ordering in bulk for a school, clinic, or organisation, please contact us to discuss volume pricing options.
If you have any questions or need assistance, please contact us via the details provided on our website. We’re happy to help.
We offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.
We offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.
We offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.
We offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.